Question 1

How long does a UAE visa take to process?

Accepted Answer

Processing times depend on the visa type and the authorities. We give you an estimate once we have checked your documents, and update you until the visa is issued.

Question 2

When should I arrange an A2A or B2B visa change?

Accepted Answer

Contact us at least a few days before your current visa expires, so the new visa can be arranged without a gap.

Question 3

Can you guarantee my visa will be approved?

Accepted Answer

No. The decision is always made by the embassy or immigration authority. We make sure your application is complete and correct, which gives it the best chance.

Question 4

Which documents do I need?

Accepted Answer

It depends on the visa. Each service page lists the main documents, and our team confirms the full list for your case before you apply.

Question 5

What kind of photo is required?

Accepted Answer

A recent colour photo with a white background, showing your full face. A clear phone photo is usually fine; we will tell you if it needs to be retaken.

Question 6

How can I pay?

Accepted Answer

Payments are made offline: cash or card at our branches, or bank transfer. We do not take payments on this website.

Question 7

Can I cancel or change a flight ticket?

Accepted Answer

It depends on the airline's fare rules. We explain the rules before you book and help with any changes or refunds the airline allows.

Question 8

What is your cancellation policy for packages?

Accepted Answer

Cancellation terms depend on the hotels and suppliers in your package. We share the terms with your quote, before you confirm.

Questions travellers ask us.

Visa policies

Documents

Payment methods

Cancellation